FIND ANSWERS TO OUR MOST COMMONLY ASKED QUESTIONS
Do I need any special software to run the course?
Yes, the course is a flash based format that can run on any computer as long as your computer has Flash Player.
Can I view the courses on a portable device?
Our courses are flash based presentations which normally cannot be viewed on portable devices. However, our courses have been known to work if you download a free app from your app store that will read Flash based presentations. For Apple products you will need to download a free app called the Puffin browse; and for Android type products the free app is called the Dolphin browser. You may need to use earphones for audio. This is not a guarantee that the courses can be viewed on all portable devices.
How do I view course content?
Go to the My Courses tab. Click on “Courses in Progress”. Then scroll down and click on the course name that you would like to view. On the next page click “open course” for the course to begin.
Can I print the course material?
Yes, you can print all the course slides as well as any other related course materials such as forms, letters and articles related to the course. If you have problems printing the attachments, in most cases, it’s because you do not have the correct program on your computer. All attachments are either in .doc or .pdf format. NOTE: you do not have to print the attachments to complete the course.
Can I start and stop the course?
Yes, you may stop the course at any time and log out by clicking the “exit course” button located in the lower right-hand corner of your screen. You may even log back in from another computer.When you log back in you will be asked if you want to start the presentation where it left off. Click yes, to this question. However, please note that if you did not log out of the course properly it will not matter if you click yes to this question or not. The course will start you from the beginning and we cannot correct this.
What if my computer freezes up?
Be sure to click the “exit course” button on the bottom right of your screen to exit the program. Then close your browser and clean out your temporary internet file folder. Once this is done log back onto the internet and the course should start you where you left off.
Do I need to pass a test in order to receive my certificate?
Yes, but the test questions allow you multiple attempts so it is impossible to fail the test.
How do I receive my certificate of completion?
After you complete the course click on the My Certificates tab. You will be permitted to print out the certificate directly from your computer.
Will I be able to view the course slides again once I have completed the course?
Yes, to view the course again, click on the My Certificates tab and then click on the course name. However, you will not be able to complete the course again once the certificate has been populated. You will have up to one year from date of registration to review the slides again.
What if my address/phone number/email address changes?
For changes in demographic information, go to the My Profile tab. Make any adjustments and then click the Apply button at the bottom of the screen for the change to take place.
What if I forget my username or password?
Please contact us and we will resolve your password issue.
How long do I have to complete the course?
You have 6 months from the date of registration.
If I registered for a particular course last year, can I register for that course again this year and still receive credit?
Yes, as long as it is in a different license renewal cycle you may may receive credit for the same course.
Don’t see the answer you need? Please reach out to us!